Help Center

Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

20220807_104149.jpg

What is your return policy?

Our products are as unique and special as our customers. We do our best to represent the color, size, and materials used in our online listings. Due to the variable size, weight and fragility of our products, shipping is performed with great care. 

In the event that you receive your purchase, and it does not meet your expectations, we will accept a return of the item, but you are responsible for return shipping costs.

IMG_0292.jpg

Do you Ship? / How much is shipping?

This is a complicated question. The short answer is Yes, we do ship. The long answer is, it depends on what and where to determine the cost and method used for shipping. Smaller items are simple; picture frames, mirrors, lamps- these things are packaged in a box, safe and secure and sent via UPS. Larger pieces like furniture can be delivered locally within a 25 mile radius of Chardon, Ohio. Dave brings them in his trailer and will unload and install the pieces in your home. If you live outside of the 25 mile radius, we will communicate with you to determine the most efficient form of boxing, crating, and trucking needed to get your purchase to you. Please send us an email if you have any questions; david@rusticforest.com

20220807_104606.jpg

What are the payment options?

Our payments are processed securely by third party payment processing. We accept all major credit cards as well as Paypal at checkout. 

IMG_20180825_160727035.jpg

Do you take custom orders?

Everything we create is custom and one-of-a-kind. However, some pieces must have certain specifications to fit perfectly within your home. For this reason, we are happy to create custom Lighting, Fireplace Mantles, and Tables. You may look through our existing inventory for inspiration, or view a plethora of past creations to design your piece. 

Send Dave an email to get started on your Custom Order!

Need a custom order? 
Tell me more...

Thanks for submitting!